Customer service Experience Specialist
Are you a structured and service-oriented individual eager to be part of a fast-growing e-commerce company? ICANIWILL is now looking for an enthusiastic Customer Experience Specialist. In this role, you will work closely with our Customer Service Manager and play a key part in optimizing the experience for our customers.
Your primary responsibilities include:
Keep our KPI reports accurate and up to date.
Assist in planning and coordinating team tasks.
Help with staffing schedules to meet seasonal and market demands.
Support the team in customer cases and take over operational tasks when needed.
Assist in building feedback loops from customers to relevant departments.
Actively participate in improvement projects to enhance the customer experience.
Update and maintain the FAQ section on our website.
Ensure internal and external communication.
SKILLS & REQUIREMENTS:
Has previous experience in customer service and thrives in a supportive and coordinating role.
Is structured and organized, with the ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
Is a strong communicator who enjoys working both independently and in a team.
Is flexible, innovative, and eager to grow and develop in the role.
Fluency in English is required.
Good knowledge in Microsoft Office is required
Knowledge of Finnish or German is a plus.
About the company
We are a fast growing, online based sports fashion company creating innovative and functional sportswear for men and women. We work in an inspiring, fast-paced environment where new ideas and personal development is valued highly.
At ICANIWILL we believe that an environment with both challenges and support from others is the key to success. Therefore, we take great pride in our company culture and make sure to both work hard together and have a lot of fun along the way.
Application:
Please send you CV and Cover letter to:
Ronja Wettermark
Customer Service Manager
ronja.wettermark@icaniwill.se